Advice & Guidance Support Level 2

Description:

The objective of this qualification is to provide a statement of competence that testifies to the ability of candidates to work with and support practitioners and clients to achieve clients´ objectives. It covers support systems, processes and services and recognises that employment in the advice and guidance sectors involves a diverse range of functions, tasks and activities that are constantly developing in the light of changing client needs.

It supports the recognised need that individuals and employers must be responsible for gaining the skills needed to meet ever changing objectives which will in turn lead to improvements in efficiency and effectiveness throughout the organisation and with clients.

This QCF assesses a candidate´s competence against the national occupational standards for Advice and Guidance Support at Level 2. Candidates must prove they are competent in a wide range of activities.

Mandatory units

• Support clients to make use of the advice and guidance service
• Interact with clients using a range of media
• Develop personal performance through delivering customer service
  

Optional units

• Enable advice and guidance clients to access referral opportunities
• Provide and maintain information materials for use in the service
• Support customer service improvements
• Promote additional services or products to customers
• Process customer service information
• Contribute to the identification of the risk of danger to individuals and others
• Contribute to the effectiveness of teams
• Receive and pass on messages and information